Privacy Policy and Terms and Conditions

Privacy Policy

 

Your Account Obligations

This Privacy Policy provides the manner your data is collected and used by Fawaz Refrigeration & Airconditioning Co. W.L.L. You are advised to read this Privacy Policy carefully. By accessing the services provided by Fawazonline.com you agree to the collection and use of your data by Fawazonline.com and certain authorized third-party service providers in the manner provided in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website – Fawazonline.com. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

Your Privacy protection with Fawazonline.com

Fawazonline.com values your trust in us. We want you to feel comfortable using our site and feel secure to share your information with us, thus we are extremely proud of our commitment to protect your privacy. Please continue reading the following policy to understand how your personal information will be treated as you make full use of our Site.

Your Privacy Guarantee with Fawazonline.com

Fawaz Promises not to sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent. We and/or certain authorized third-party service providers will use the personal information provided by you to provide you with the services, which we offer.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results, processing credit card payments. They have access to personal information needed to perform their functions but may not use it for other purposes.

Information may be collected from you

Fawazonline.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Site. We also collect information about the transactions you make including details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and Site use, which enables us to improve the service we provide. We will collect only such information which is necessary and relevant to us to provide you with the services available on the Site.

We may collect the following personally identifiable information about you like:

– Name including first and last name
– Mobile phone number and contact details
– Demographic profile (like your age, address)
– You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Credit Card details

We do not keep any credit card details in our data base or server. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Our Use of Your Information

We use your personal & contact information to

– Get in touch with you whenever necessary
– Supply the orders/ services requested by you
– Preserve social history as governed by existing law or policy
– Contact you as a survey respondent
– Notify you if you win any contest
– Send you promotional materials from our contest sponsors or advertisers

Who’s allowed to use Fawazonline.com?
Fawazonline.com does not sell products for purchase by children. If you are under 18, you may browse the Fawazonline.com website but you cannot purchase any product without the involvement of a parent or guardian.

Information that you can access

Fawazonline.com gives you access to a range of information about your account and your interactions with Fawazonline.com for the purpose of viewing, updating, and editing that information.

Our Disclosure of Your Information

We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell, or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

– We have your permission
– To provide products or services you’ve requested
– To help investigate, prevent, or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any   person, violations of Fawazonline.com terms of use or to defend against legal claims
– Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What choices are available to you regarding Collection, Use and Distribution of Your Information?
Supplying personally identifiable information is entirely voluntary.

You are not required to register with us to browse our Site. However, we offer some services only to visitors who do register.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Fawazonline.com reserves the right to send you certain service-related communication, considered to be a part of your Fawazonline.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

Security

To protect against the loss, misuse, and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need-to-know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Fawaz, your Fawazonline.com username and Password are required in order to access your profile information. We reserve the right to change or update our policies at any time. Such changes shall be effective immediately upon posting to this Site.

We welcome suggestions, if any, by sending your feedback:

E-mail: qa.online@fawaz.com
WhatsApp (bottom right of this page)

 

 

 

 

Terms and Conditions

 

Welcome to www.fawazonline.com (Referred to as “the website/ online service), service provided by Fawaz refrigeration & Airconditioning co W.L.L. The website is operated by Fawaz Refrigeration & Airconditioning co W.L.L. (referred to as “we/our/us”). As a user (referred to as “you/your/Customer”) of the website you must read and acknowledge below the following terms and conditions (the “Terms and Conditions”). By purchasing via the website, you agree to be bound by the Terms and Conditions. Read carefully before using the online service. If you do not agree (or cannot comply with) any of the Terms and Conditions, do not use the online service.

 

Terms of Use

Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the website.
If you are a minor (i.e., under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Those who choose to access the website from outside of Qatar are responsible for compliance with local laws wherever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings, or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

 

Website Security

You are prohibited from violating or attempting to violate the security of the website, including without limitation:

– Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

– Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper  authorization.
– Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website,  overloading, and “flooding”, “spamming,“ mail bombing “or crashing”.
– Sending unsolicited email, including promotions and/or advertising of products or services.
– Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

 

You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

 

Privacy Policy

We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process your information on our servers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to use your Information being transferred or used in any way, please forward your request to qa.online@fawaz.com or deem not to use the website.

We do not sell or rent Your Information to any third parties without your explicit consent.

 

Electronic communication

As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletter or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement, as in writing.

We may monitor, record, store and use any telephone, email, or other electronic communications with Your Information for training purposes, to check instructions given to us and to improve the quality of our customer service.

 

Product and seller reviews

Customers that complete product and/or seller reviews are providing extra with full ownership and license to reproduce their reviews in any marketing material and publish on the website and in marketing material without further customer consent based on the submission of the review.

 

My shopping cart

We reserve the right, at our sole discretion, to limit the quantity of items selected per person, per product or per order on ‘My shopping cart’.

The said limitations may be applicable to orders placed by the same account, the same credit card, and two orders that use the same billing and/or shipping address. We will provide notification to the customer for such limits be applied.

 

Products information, stock, and pricing

While the website strives to provide accurate products information (such as stock availability, pricing, products features, images, and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines, and flyers) on the website does not guarantee stock, offer and price availability online or in store.

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website has the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card / Debit card account and notifying you by email that the payment has been processed.

Still, in our effort to be the lowest price provider in Qatar, store pricing will sometimes differ from the website prices. We strive to provide you with the best prices possible on the website, as well as in all our stores. However, sometimes price online does not match the price in a store. “Price match policy” does not apply to online sales and online prices.

Stock availability and pricing are subject to change without prior notice.

 

Delivery Information

Shipment processing dates depend on your order, city and your payment type. Please note Pre Orders are not included within the standard shipping time summary below:

Delivery is within 24 working hours excludes Friday and Qatar public holidays. During public holidays delivery may take up to 3-8 working days.

Delivery is estimated delivery and not guaranteed, for the most up to date estimate please see the product page.

The product page is updated regularly based on latest information. Delivery is also dependent on customer accepting and arranging delivery with the courier or Fawaz delivery team.

If customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to Fawaz.

Dear Customer, your availability at the scheduled time helps to complete the delivery successfully. If you want to reschedule again, please call 40343888 maximum by 4:00 pm in the day before the scheduled date, otherwise Qar 20 will be charged additional according to the policy.

Delivery Charges (less than 30kg)

Delivery Charges: Qar 10

Customers who place an order for any large item such as an AC, will receive a phone call to confirm the first available delivery window.

Web site delivery time for large items on the product page is based on the availability at the time of the order being placed and does not guarantee that the same delivery window is available at the time of booking with the call center agent via the phone.

If you place an order online with a combination of light and heavy weight item(s), the products may be delivered to the specified delivery address in different shipments and timings.

Please note: The Delivery for the big items will be for the 3rd floor maximum.

Collect from store

Can’t wait for delivery? Collect from store!

Simply place your order online, choose “Collect from store” delivery option, we will arrange your selected product(s) for collection in your chosen store.

The service is available from all Fawaz stores for small products only. While placing your order, check individual product(s) page – exceptions may apply.

For confirmed “Collect from store” orders, customer will receive within (2) hours e-mail notification from Fawazonline.com where, as and when the product(s) is ready for collection. The following collection and reservation rules are applicable:

– A valid ID and a printed copy of the order e-mail notification will be required for collection.
– For “Collect from store” pay online orders are reserved for maximum (7) days.
– The orders will be handed over to the registered person details upon the order creation.
– The receiver details are not changeable at all, where if the customer wants to change, this required complete cancellation for the order, and to be processed again.

 

Payment

The website provides the possibility to purchase product(s) and /or service(s) online and to settle payment online or in-store based on shipping, delivery method available in Qatar. Payment transactions including authorizations and settlements will be in Qatari Riyals.

We accept the following modes of payment:

• For in-store payment transactions: bank credit cards / Debit cards & cash.
• For online payment transactions: bank credit and debit cards.

For online payment transactions, customer will receive on order acknowledgment once the payment has been authorized. 

We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason. You should check your bank credit card supplier for that.

We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.

Credit card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation, or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through credit card – where you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

 

Order cancellation

Cancellation by Fawaz: www.Fawazonline.com reserves the right to cancel the order due to any of the following reason:

– Payment rejection.
– Customer no-show or delay for more than 7 days in collecting his (paid online) “Collect from store” orders.
– Wrong delivery address given by customer or wrong contact details or due to customer is not reachable.
– In case the customer want to make return because manufacture defect or he don’t want the product and there is free gift with his item and it has been used the amount of the gift will be deducted on customer.

Cancelation by customer:

– To process cancelation of an order, please contact us. You can cancel the order due to any of the following reason:
– The product/service(s) are not yet shipped to you. In case of cancelation, after the order has been shipped to you, cancelation fees will apply. We have the full right to demonstrate whether an order has been shipped to you by the time of your cancelation request.
– We are unable to procure/deliver the product/service(s) in a reasonable time; that is (10) working days from the date we confirmed your order.

 

 

 

 

Returns, exchange, refund

In case you are not satisfied with your product(s), or the product(s) is defective, within (14) days from the date you receive your order, you can request a “Return Material Pre-Authorization” to return the product(s) to Fawaz.

Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” are valid for (14) days from date of issue.

In the event of a return because of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e., customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

 

Warranty, maintenance, and repair

Warranty for the Products sold will be mentioned in the invoice or it will be considered as a product without warranty.

 

You must check and read owner’s manual before using the product to make sure it meets all safety, security, and electrical local requirements.

Unless specified, electrical products that se well are designed to work on 220-240 Volts. If you do not have appropriate installation to operate at this electrical voltage, we do not recommend you to use the product. Products damaged due to use with wrong electrical sources and / or supplies will not be accepted under manufacturer’s warranty terms and conditions or as specified in the invoice.

All products sold by us have received quality control approvals and are deemed to be functional when shipped by us. After 14 days from the date you receive the product, if there is any problem with the purchased product, it is recommended to contact Fawaz directly.

You can contact us to obtain manufacturer’s authorized service center locations and contact details.

 

Warranty Card for Air conditioners

   

 

 

 

 

Pre-Orders

Pre orders are guaranteed in terms of customer orders once payment is confirmed will guarantee your pre order device or item however delivery times are based on supplier lead times and cannot be guaranteed.

Pre order delivery dates and collect from store dates may differ based on supplier delivery and customer city of delivery or collection. Final dates and time will be communicated to customer once supplier stock arrives by SMS, email, or phone to customer. Estimated dates are estimates based on supplier delivery into Qatar not nationwide customer delivery dates.

We reserve the right, to cancel any pre order due to failure of delivery from our suppliers. We will always do its very best to fulfil all pre orders and delivery within the estimated delivery time, however the estimated delivery time is based on the lead time from the supplier and is not a confirmed delivery date.

Fawazonline.com will always do its very best to all fulfill all collect from store pre orders and make the order available at the earliest possible time based on supplier delivery and store opening times however the estimated collection time is based on the lead time from the supplier and is not a confirmed collection date. Final dates and time will be communicated to customer once supplier stock arrives by SMS, email, or phone to customer.

All pre order customers will receive updates from Fawazonline.com & if the delivery date changes as soon as fawazonline.com receive further delivery information from the supplier.

If the supplier fails to deliver the pre order on time, Fawazonline.com does not hold any liability for delays and will not share any compensation with the customer for delayed Pre orders beyond the originally stated estimated delivery date.

Customers can at any time request for a full refund on any pre order within 24 hours of the order placed and their order will be refunded in the standard process and time.

 

A/Cs Installation

– Please keep and save the original invoice so the AC can be installed.

– Fawaz have the right to reject exchanging or returning the AC after the installation.

– After doing the installation the AC will be under the supplier warranty and responsible for any required service or repair within the warranty period.

– The customer is kindly requested to make the installation site ready (civil work, decoration, plumping, Water drainage…) to ease the installation operation, and to provide suitable electricity.

– Fawaz will not install the AC in case of concrete wall and requires opening a hole as this is the customer responsibility.

– Fawaz installation team is not responsible for electric wiring.

– Maximum allowed height for the scaffolding is 3 meters.

– Fawaz is not responsible for the cooling efficiency inside the manhole.

– Fawaz is not responsible for the cooling efficiency if the installation site size is not compatible with the AC capacity.

– The customer must pay the value of the additional pipes or any other additional costs prior to the installation.

– Fawaz is not responsible for the quality of the pre-installed pipes at the installation site.

– In case the customer did not attend the booked appointment maximum within half an hour then Fawaz will cancel the appointment, and the customer must book another appointment.

 

 

Amendment of the terms and conditions

www.Fawazonline.com may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on our website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.